Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Client", "you", or "your") and Kraftora ("Company", "we", "our", or "us"), a software engineering company registered in Delhi, India.

By accessing our website (kraftora.in), submitting an inquiry, signing a project agreement, or using any of our services, you confirm that you have read, understood, and agree to be bound by these Terms. If you are entering into this agreement on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms.

If you do not agree to these Terms, please do not use our website or engage our services. We reserve the right to update these Terms at any time. Continued use of our services after changes are published constitutes your acceptance of the revised Terms.

2. Services We Provide

Kraftora provides premium B2B digital engineering services, including but not limited to:

• Custom web application and full-stack software development (React, Next.js, Node.js, Python)
• Mobile application development (React Native, cross-platform)
• AI automation, chatbot development, and intelligent agent systems (LangChain, OpenAI, RAG pipelines)
• UI/UX design, prototyping, and design system creation
• SEO, digital marketing strategy, and content optimization
• WordPress, Shopify, and headless CMS development
• Technical consulting, code audits, and architecture reviews
• Internship programs and developer mentorship

The specific scope, deliverables, timelines, and pricing for each engagement are defined in a separate Statement of Work (SOW) or Service Agreement executed between you and Kraftora. In case of any conflict between these Terms and a specific SOW, the SOW shall prevail.

3. Client Engagement Process

Our standard engagement process consists of the following stages:

1. Discovery Call: We discuss your requirements, goals, budget, and timeline at no cost.
2. Proposal & Scope: We prepare a detailed project proposal outlining deliverables, milestones, timeline, and cost.
3. Agreement & Deposit: Upon your approval, a Service Agreement or SOW is signed, and an upfront deposit (as specified) is collected before work begins.
4. Development & Milestones: Work is carried out in defined phases. Milestone payments are collected upon completion of each phase, as outlined in the SOW.
5. Review & Handoff: Final deliverables are presented for client review, revisions are made within the agreed revision cycle, and the project is handed off upon final payment.

Kraftora reserves the right to refuse or discontinue service to any client at our sole discretion.

4. Payment Terms

The following payment terms apply to all Kraftora engagements:

• Deposit: A non-refundable advance deposit (typically 30%–50% of total project value) is required before any work commences. This deposit secures your project slot and covers initial planning, research, and design costs.
• Milestone Payments: Remaining payments are tied to project milestones as defined in the SOW. Work on subsequent phases will not commence until the previous milestone payment is received.
• Payment Methods: We accept UPI, NEFT/RTGS bank transfers, Razorpay (credit/debit cards, net banking), and international wire transfers. All amounts are in Indian Rupees (INR) unless stated otherwise in the SOW.
• GST: Applicable Goods and Services Tax (GST) will be added to all invoices as per Indian tax law. GST invoices will be issued for all transactions.
• Late Payments: Invoices unpaid beyond 7 days of the due date may incur a late fee of 1.5% per month on the outstanding balance. Kraftora reserves the right to pause work until overdue payments are settled.
• International Clients: Payments from clients outside India may be subject to applicable withholding taxes and currency conversion charges as per the client's jurisdiction.

5. Intellectual Property & Ownership

5.1 Client Ownership (Upon Full Payment)

Upon receipt of full and final payment for a project, Kraftora assigns all intellectual property rights in the custom-developed code, designs, and deliverables specific to your project to you, the client. This assignment is final and irrevocable, subject to the exceptions below.

5.2 Kraftora Retained Rights

Kraftora retains ownership of:

• Pre-existing proprietary frameworks, reusable libraries, boilerplate code, development tooling, and internal methodologies used or incorporated in the project.
• The Kraftora brand, logo, trademarks, website content, and marketing materials.
• Any open-source components included in the project, which remain subject to their respective open-source licenses.

5.3 Portfolio Rights

Unless you expressly instruct us otherwise in writing, Kraftora reserves the right to showcase completed work in our portfolio, case studies, and marketing materials, limited to publicly visible portions of your product. Confidential business data will never be disclosed.

5.4 Non-Payment

If full payment is not received, Kraftora retains full ownership of all deliverables and reserves the right to withhold, repossess, or take down any work delivered until outstanding payments are resolved.

6. Confidentiality & NDAs

Kraftora treats all client project information, business strategies, technical architecture, and proprietary data with strict confidentiality. We are happy to sign a mutual Non-Disclosure Agreement (NDA) before any detailed project discussions begin, upon request.

Our team members and contractors who work on your project are bound by confidentiality obligations. We do not share your project details, system architecture, or proprietary data with any third party except as required for delivery (e.g., cloud hosting providers under their own DPAs).

7. Revisions & Change Requests

Each project phase includes a defined number of revision rounds as specified in the SOW. Additional revisions or changes in scope beyond the agreed deliverables constitute a Change Request (CR) and will be scoped and priced separately.

Scope changes, feature additions, or requirement changes introduced mid-development may impact the project timeline and total cost. Kraftora will notify you in writing before proceeding with any work that falls outside the original scope.

8. Warranties & Representations

Kraftora warrants that:

• All services will be performed by qualified professionals with reasonable skill and care.
• Deliverables will conform to the specifications outlined in the agreed SOW.
• We will not knowingly incorporate any third-party materials that infringe on intellectual property rights.

Disclaimer: Except as expressly stated, all services are provided "as is" and "as available." Kraftora does not guarantee uninterrupted, error-free, or perfectly secure operation of software, particularly after client modification or third-party deployment. We do not guarantee specific business outcomes, revenue targets, search ranking positions, or marketing results.

9. Limitation of Liability

To the maximum extent permitted by applicable law, Kraftora's total liability to you for any claims arising from or related to these Terms or our services shall not exceed the total amount paid by you to Kraftora in the 3 months immediately preceding the event giving rise to the claim.

In no event shall Kraftora, its founders, employees, contractors, or affiliates be liable for any:

• Indirect, incidental, special, consequential, or punitive damages
• Loss of business revenue, profits, data, goodwill, or anticipated savings
• Damages resulting from unauthorized access to or alteration of your transmissions or data
• Loss or damage caused by third-party services, APIs, or infrastructure failures outside our control

This limitation of liability applies even if Kraftora has been advised of the possibility of such damages.

10. Termination

Either party may terminate a project engagement under the following conditions:

• By Client: You may terminate the project with written notice. Work completed up to the termination date will be invoiced at a pro-rated amount based on hours worked. The upfront deposit is non-refundable. Refer to our Refund Policy for full details.
• By Kraftora: We may suspend or terminate services immediately if you breach any material term of this agreement, fail to make payments, engage in abusive behavior toward our team, or engage in activities that are unlawful or harmful.
• Force Majeure: Neither party shall be liable for delays or failure to perform caused by circumstances beyond their reasonable control (natural disasters, internet outages, government actions, pandemics, etc.).

Upon termination, you will receive all completed deliverables (upon full settlement of outstanding payments), and both parties will return or destroy confidential materials belonging to the other party.

11. Acceptable Use Policy

You agree not to use Kraftora's services, deliverables, or website to:

• Build or operate any illegal business, service, or platform
• Distribute malware, spyware, or conduct phishing or hacking activities
• Infringe the intellectual property rights of third parties
• Violate any applicable local, national, or international laws
• Engage in hate speech, harassment, or any form of discriminatory practice
• Reproduce, resell, or sublicense Kraftora's proprietary methodologies or tools without written permission

Kraftora reserves the right to refuse, suspend, or terminate service for any client whose intended use violates this policy.

12. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the Republic of India, without regard to its conflict of law provisions.

In the event of any dispute arising from or in connection with these Terms or our services, the parties shall first attempt to resolve the matter amicably through good-faith negotiation within 30 days of the dispute being raised.

If the dispute cannot be resolved through negotiation, it shall be referred to binding arbitration in accordance with the Arbitration and Conciliation Act, 1996 (India). The seat of arbitration shall be Delhi, India, and proceedings shall be conducted in English.

For international clients, disputes may alternatively be resolved through the courts of the jurisdiction where you operate, at Kraftora's election. You agree to submit to the personal jurisdiction of the courts located in Delhi, India for any matters not subject to arbitration.

13. Contact Us

For any questions regarding these Terms, please contact our legal team: